Fault:

I can no longer view my camera system on my phone or I Pad

Solution:

You have most likely suffered a power surge in the area.
Power down the Router and the DVR / NVR. Wait 10 seconds then re-apply power.

Fault:

Screen is indicating “No Signal”

Remedy:

Confirm camera power supplies are plugged in

Fault:

I can no longer connect to the CCTV system via my mobile phone, I Pad or PC

Remedy:

  1. Remove power from Modem / Router with CCTV equipment, count to 10 then re-apply power. Test, if fault persists
  2. Remove power from DVR or NVR, count to 10 then re-apply power. Test, if fault persits
  3. Check your IP Address hasn’t changed, at site of CCTV equipment google “My IP Address” confirm this is the IP Address the Iphone etc, is programmed for. Test, if fault persists
  4. Email Service

Fault:

The UPS is beeping

Remedy:

The CCTV system has suffered a power surge, possibly due to lighting strike or voltage surge in the area. Remove the power cables from the UPS and plug them directly into a power point. If system now works correctly the UPS needs to be replaced

Nb. Warranty on the UPS is for manufacturing fault only, voltage surges are precluded from Warranty

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